Shipments and returns

Your pack shipment

Packages are generally dispatched within 5 business days after receipt of payment and are shipped via Royal Mail

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects

Packaging is amply sized and your items are well-protected.

Returns

If your purchase has damage or imperfection that renders it unfit for purpose, please contact us to arrange its return and replacement. The nature of our upcycled wood products means that will be a certain amount of distinctive cosmetic features, such as knots or nail holes. If these are not to your liking, we will happily exchange for a different product, or if you are concerned please contact us when you make your purchase. We cannot accept returns for upcycled products based on cosmetic grounds.

Upcycled cloth products are sold on the understanding that it is not always possible to determine the nature of the fabric.